Kwikzo

Kwikzo ("Kwikzo", "we", "us", "our") is a quick-delivery service that delivers groceries and daily essentials to your door within minutes through our mobile app and website (together, the "Service").

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.

This policy is written in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 of India.

We collect the following types of information:

• Account details: your name, mobile number, email address, and profile information you choose to add.
• Delivery details: saved addresses, landmarks, and delivery instructions.
• Location data: precise device location (GPS), with your permission. See section 4.
• Order information: items you view, add to cart or buy, order history, coupons used, and refunds.
• Payment information: payment method type, transaction status and reference IDs. We do not store your full card number, CVV or UPI PIN.
• Device and usage data: device model, operating system, app version, IP address, language, crash logs, and how you use the app.
• Support communications: messages, emails, and call recordings when you contact customer support, which we may record for quality and training.
• Notification token: a device identifier used to send you order updates and offers.

Some information is collected directly from you, some automatically when you use the Service, and some from our delivery and payment partners.

• To create and manage your account and verify your mobile number using OTP.
• To show products available near you and assign the nearest store and delivery partner.
• To process, pack, deliver and track your orders.
• To process payments, refunds and cancellations.
• To send order updates, delivery alerts and service messages.
• To send offers and promotions, only where you have agreed. You can opt out at any time.
• To provide customer support and resolve complaints.
• To detect, prevent and investigate fraud, misuse, and security incidents.
• To analyse usage and improve the app, our product range and delivery speed.
• To comply with legal, tax and regulatory requirements.

Kwikzo needs your location to show nearby stores, confirm that we can deliver to you, and let you and your delivery partner find each other.

• We collect precise location only after you grant permission on your device.
• While you have an active order, your delivery partner's live location is shown to you, and your delivery address is shown to the delivery partner.
• You can turn off location permission at any time in your phone settings. If you do, you may need to enter your address manually, and some features may not work.

We do not sell your personal data. We share it only in these situations:

• Delivery partners: your name, phone number (which may be masked), and delivery address, only to complete your order.
• Payment gateways and banks: to process payments and refunds.
• Service providers: companies that help us with cloud hosting, SMS and notifications, analytics, customer support and fraud prevention. They may use your data only to provide services to us.
• Legal and safety: courts, government authorities or law enforcement when required by law, or to protect the rights, property or safety of Kwikzo, our users or others.
• Business transfers: if Kwikzo is merged, acquired or sold, your data may be transferred to the new owner, who must follow this policy.

Payments are processed by third-party payment gateways and banks that follow industry security standards. Kwikzo receives only limited details such as the payment status, amount and transaction ID. Your use of a payment provider is also governed by that provider's own privacy policy.

We keep your personal data only for as long as your account is active or as needed to provide the Service. After you delete your account or ask us to erase your data, we delete or anonymise it, except where we must keep certain records, such as invoices, transactions and fraud-prevention data, for legal, tax, audit or dispute-resolution purposes.

We use reasonable technical and organisational safeguards to protect your data, including encryption in transit, access controls, and secure servers. Our staff and partners who handle personal data are bound by confidentiality obligations.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your OTPs and account details private. If a data breach affects you, we will inform you and the relevant authorities as required by law.

You have the right to:

• Access a summary of the personal data we hold about you.
• Correct or update inaccurate or incomplete data.
• Request deletion of your data and your account.
• Withdraw your consent at any time. This will not affect processing done before withdrawal.
• Opt out of promotional messages using the unsubscribe link or app settings.
• Nominate another person to exercise your rights if you die or become unable to do so.
• Raise a grievance with us, and if unresolved, with the Data Protection Board of India.

To use these rights, write to our Grievance Officer in section 13. We will respond within a reasonable time and as required by law. We may need to verify your identity first.

Kwikzo is not intended for anyone under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.

Our website and app use cookies, SDKs and similar technologies to keep you signed in, remember your preferences, measure performance, and understand how the Service is used. You can control cookies through your browser settings, though some features may not work properly without them.

We may update this policy from time to time. When we make important changes, we will notify you through the app or by email and update the "Last updated" date above. Continued use of the Service after the change means you accept the updated policy.

For any question, complaint or request about your personal data, please contact our Grievance Officer:

Nitesh Kumar
Email: niteshkumar910nk@gmail.com
Phone: +91 91016 10986

We aim to acknowledge your complaint within 48 hours and resolve it within 30 days.